KABUL — Official email systems used by public universities under the Taliban-run Ministry of Higher Education have been nonfunctional for the past two weeks, disrupting administrative processes and delaying essential services for students, multiple sources told Amu on Sunday.
The ongoing outage has affected universities across the country, including Kabul University, one of Afghanistan’s largest institutions. Students and faculty say the issue has halted critical procedures such as correcting student records, issuing certificates, and coordinating with the Taliban-run National Examination Authority in Kabul.
The email disruption has left university administrators unable to verify requests, process documents, or coordinate with other offices, sources said.
Students who arrive daily at administrative offices face prolonged delays, with little clarity on when the issue will be resolved.
At the Taliban-run National Examination Authority, which handles credential verification and exam records, visitors reported slow operations even before the email problem began. “It takes several days to process even a simple request,” said one student. “Now with email down, it’s become almost impossible.”
Taliban have not issued any formal acknowledgment or guidance regarding the outage. With Afghanistan’s higher education system already under strain due to reduced international support and restrictions on female students, the breakdown in digital infrastructure has added another layer of dysfunction.
